At MatuhFoods, we are committed to providing you with the highest quality premium groceries. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.

1. Returns Eligibility

Due to the perishable nature of many of our products, returns are only accepted under the following conditions:

• The item was damaged or spoiled upon arrival.

• The wrong item was delivered.

• The item has not been opened or consumed and is within its expiration period (for non-perishable goods only).

2. Refund Process

To request a refund, please:

1. Contact us within 24 hours of receiving your order.

2. Provide your order number, a photo of the item, and a brief description of the issue.

3. Send your request to matuhfoods@gmail.com

After reviewing your claim:

• If approved, a refund will be issued to your original payment method within 5–7 business days.

• In some cases, we may offer store credit or a replacement item instead.

3. Shipping Issues

If your order was lost or delayed in transit, please contact us so we can investigate and arrange a replacement or refund as appropriate.

4. Exchanges

We do not offer direct exchanges. If an item is defective or incorrect, we will replace it or issue a refund, depending on availability.

Need help?

Contact us at matuhfoods@gmail.com for questions related to refunds and returns.